PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING ANY ORDER FOR PRODUCTS FROM THIS WEBSITE WWW.SHOPDISNEY.CO.UK (THE "SITE").
These terms and conditions of sale ("Terms") will apply when you place orders to purchase any of the products on the Site. Any reference to "you" or "your", means you as user of the Site. Any reference to "Global-e", "we", "our" or "us" is a reference to GLOBAL-E NL BV, a Dutch company having its registered office at Krijn Taconiskade 430 1087 HW Amsterdam, Netherlands, (VAT number NL859146492B01), Global-e is the sales facilitation and fulfilment partner of The Disney Store Limited, whose registered number is 02523767, registered office is at 3 Queen Caroline Street, London W6 9PE, United Kingdom, and whose VAT number is 576962483 ("Disney"). Disney operates the Site where shopDisney products are made available to you for purchase and delivery to you ("Products"). Disney has an agreement with Global-e allowing Global-e to act as the merchant of record, in Global-e’s name, and it is Global-e with whom you will transact when purchasing Products on the Site. These Terms form the contract between you and us regarding your order.
If when placing an order for Products on the Site you are able to agree unconditionally to these Terms, please confirm this by ticking the box confirming acceptance of these Terms. If you are unable to agree to these Terms and you do not tick the acceptance box, you will be unable to place an order.
You must be 18 years of age or over to register or purchase Products from this Site.
If you experience any problems with your order or in using this Site, please contact the Guest Services Centre:
+44 (0) 800 014 9648 (please contact your network provider for applicable call charges)
The Disney Store Limited
Mail Code 2922
3 Queen Caroline Street
If you have placed an order on the Site, you will receive an email from us when your order has been shipped. This email includes your order tracking number which should be your first point of contact for tracking queries. Please contact us regarding delivery only if your order has not been delivered within the estimated time.
If there is anything in these Terms that you do not understand we recommend that you contact us using the contact information above before proceeding.
1. Our Contract
We have set out below a summary of the steps that you need to follow in order to place an order on the Site. A legally binding contract with us for the sale of the products you order will be formed once we dispatch your order to you. Whilst certain key information will be included in the order confirmation email, we advise you to download a copy of these Terms and keep them for your records. The only language available for the conclusion of the contract is English.
2. Placing an Order
You will be offered a choice of shopping with us as a registered or non-registered user. Registering avoids the need to retype your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us. There is no obligation to register to shop with us. Please see below for further terms on registration.
- Enter address details for billing and delivery
If you are a registered user your billing and delivery details will appear automatically and can be modified if necessary. If you are not a registered user, you will be required to retype these details each time. Non-registered users are also given the opportunity to choose to receive strictly controlled communications from us. We reserve the right to refuse to accept orders for certain address types. For more information about the delivery options and such restrictions click here.
- Review and confirmation
You will be given the opportunity to review and confirm the details of your order, including the delivery address, preferred payment method and product details. No payment details are taken at this stage.
You will be required to enter details of the method of payment with which you wish to use and you will be given an opportunity to agree to receive marketing information from Disney. For more information about the payment options available and the payment process, please see our Payment Information section.
If you would like us to retain your details to avoid retyping your address and delivery details at each visit, you may register your details by creating an account. You can also choose if you want us to send you newsletters and other communications. You may then log on, access the Site and place orders as normal. Once logged in you can also change or update your user name and password or other details at any time. You promise that all information and details you provide are true, accurate and up to date in all respects and at all times.
- You are responsible for all use of the Site under your username and password. It is your sole responsibility to maintain the confidentiality of your username and password. You must notify us immediately if you become aware of any unauthorised use of your account or other breach of security. We are not liable for any use of your account by someone else.
3. Receipt of Order
When you place an order on the Site, we will send you an email confirming our receipt of your order, together with your order number. We recommend you save a copy of the confirmation email, and a copy of these Terms. Your order represents an offer by you to us to purchase the Products from us. Your order is accepted by us when the Products ordered have been dispatched, unless we have notified you that we do not accept your order, or you have cancelled it prior to dispatch, in accordance with Paragraph 9 (Cancelling or Returning Your Order). If we are unable to fulfil your order for any reason, we will inform you by email. We will cancel your order and either not take payment or refund any payment taken and any delivery charges, using your original method of payment.
Quantity limits may apply in relation to certain Products, or during a particular period of time or per person or per address. Such limits will be specified on the Product page on the Site or in materials about a relevant promotion, such as the terms and conditions published for a specific order, or as otherwise advised to you. We reserve the right to reject Orders exceeding such limits.
We use a range of payment service providers to provide payment services. If the payment method you selected at checkout supports an authorization mechanism (e.g. most credit/debit cards), then when you place your order the applicable amount will be authorized. You will be charged only after the Products ordered have been dispatched to you or within five days after placing your order. If the payment method you selected does not support pre-authorization, you will be charged immediately upon placing the order (or such other timing set by that specific payment method you used, if applicable). Please note that you will be charged the full order amount even if the order is dispatched in parts. If we cannot deliver the Product to you (subject to these Terms), you will be notified via email and provided with a refund of the undeliverable Product. When being charged for your Order, the descriptor you will see shall include Global-e identified as "Global-e" and will substantially look like this: **Global-e//Merchant**. Payments in relation to the Merchandise could be made to an intra-group affiliate or and affiliate acting as our agent, and such payment will discharge you from your payment obligations in connection with the purchase of the Merchandise from us. You acknowledge and agree that: (i) you will be charged by us or one of our third party payment processors ("Payment Processor"), using the payment method you have selected; (ii) you will provide valid, true and current information about yourself; (iii) we use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) you may be charged by your bank or credit/debit card issuer with additional fees or surcharges, which are not Global-e charges or fees, and we have no control over nor any way to mitigate this. We also do not know in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our commitment is to offer Products in local currency. For more information, please see our Payment Informationsection.
5. Processing and Delivery of your Order
We reserve the right, at any time prior to dispatching your order and our communicating our acceptance to you, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order.
Please note that we reserve the right to refuse any order with a delivery address which we reasonably believe constitutes a mail forwarding service.
Although we will use all reasonable endeavours to process and deliver your order, we may subsequently be unable to ship a Product, or may decide on reasonable grounds not to do so, such as if there are safety concerns or fairness between customers where supplies are limited. Where this is the case, we will inform you and either not take payment or, where we have already done so, offer you a full refund to your original payment method.
Beyond providing you a full refund, we accept no liability for any failure to ship a Product where this results from our inability to do so or our decision on reasonable grounds not to do so.
In order to avoid disappointment, we strongly recommend that you order in good time to allow for processing and delivery of your order. We will do our best to deliver to you your order as quickly as possible, and in any event within 30 days of accepting your order. For further information on delivery services, including applicable charges and restrictions, please review our UK delivery guide and International Shipping guide.
Please note that all delivery times given are estimates only. When we provide you with an estimated delivery date, if we become aware that we cannot deliver your order to you by then, we will contact you to advise you of the alternative date. If we are then still unable to fulfil your order, we will inform you by email and cancel your order. Title in the Products is transferred to you the moment the Product is dispatched to you, and contingent that you have made, and we were able to capture, full payment of the order amount, including Product price, Taxes and Delivery Costs. As a result, you are importer of record for the Product when it is imported into the country of delivery However, risk of damage or loss of the Product is only transferred to you upon delivery to you (or delivery to the address which you specified in your order).
6. Personalised and other Special Products
Please review your personalisation information before submitting your order. Check spelling and names carefully. If you have questions about personalisation, please contact our Guest Service Centre, or visit this page for further information on our personalisation services.
Please note that our policy regarding cancelling or returning your order does not apply to personalised products unless there is a manufacturing error or product defect. We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded or sent without personalisation.
Personalisation is available for certain specified products with standard delivery only. Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for delivery to UK mainland except to those remote postcode areas as more particularly set out in the Delivery Guidelines. These delivery times are estimates only. Please allow up to 20 calendar days for products dispatched to you from our Disney Partners.
7. Acceptance Email
We will send you a further notification email confirming acceptance of your order once the Products have been dispatched. The contract between you and us for the sale of any Product will therefore be made and become binding on both you and us when we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail). Order confirmation is subject to fraud checks and certain other mandated regulatory checks under applicable laws, and we reserve the right to request additional information from you in certain cases as a condition for accepting your order.
8. Cancelling or Returning your Order
We want you to be delighted every time you shop with us. Occasionally though, we understand that you may want to cancel your order and return products.
You have the legal right to cancel your order at any time prior to us dispatching your order, and up to 14 days after receiving your order, for any reason. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient to tell us you want to cancel your order within 14 days of receiving your order.
If you have received your order, you should send back the Products you wish to return to us without undue delay and in any event no later than 14 days from the day on which you clearly informed us of your decision to cancel. If a Guest Returns Label is included in your package the delivery note, we recommend you complete and use this to speed up processing of your return, however it is not compulsory. You may have to cover the cost of returning the Products to us. In order to ensure the safe return of any products we recommend that you obtain proof of postage from the post office and retain this proof of postage until you receive your refund. Once we receive the Product returned to us, we shall refund you the price paid for the Product plus the costs of the original delivery (except where you only return some Products in an order, in which case the original delivery costs will not be refunded). Refunds are made using the original payment method.
We are also pleased to offer you the right to return Products beyond 14 days of your receiving the Product, up to a maximum of 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. Using the Guest Returns Label, you must pack up Products securely, including the delivery note with the returns information completed. In order to ensure the safe return of any products we recommend that you obtain proof of postage from the post office and retain this proof of postage until you receive your refund. Refunds are made using the original payment method.
We regret that we cannot accept returns of orders in a Store, nor do we accept returns of any products purchased from Disneyland Paris or our other Disney Parks and Resorts worldwide.
We regret that we cannot accept returns of certain Products, including Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, sealed audio or video recordings or of sealed software if unsealed by you after delivery, Products made to your specifications or clearly personalized, or tickets for Disney theme parks, film screenings or other live events booked for a specific date or within a specific period. Gift Cards purchased online on the Site will not be refundable in the event that the code/scratch-off panel has been tampered with. Where a Product is not returnable, we endeavour to specify this in the description on the Site.
We reserve the right to refuse to refund or exchange Products returned to us that are not in a resalable condition.
You may return to us any Product (including Products otherwise excluded from the cancellation/return rights above) that is damaged, defective or we have delivered a Product to you in error. Once we have confirmed that a Product is damaged or defective, or was delivered in error, we will refund you the price paid for the Product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the Product to us. Refunds will be made via the original payment method.
We try our best to ensure that prices of Products on our Site are accurate but errors can occur and sometimes we discover that the price displayed for a Product is incorrect. If we discover that we have made a mistake with the price of a Product on the Site, which you have ordered, we will inform you as soon as possible of our error and we will not be liable to supply you with that Product at the incorrectly displayed price. We may either cancel the order, or contact you to notify you of the correct price of the Product and give you the option to purchase the Product at the correct price or to cancel your order. In the event that we cancel your order, or you choose to cancel your order, and we have already taken payment, we will provide you with a full refund to your original payment method.
Please note that prices on our Site may differ to those in store.
Please note that CDs, DVDs, Blu-ray, audio, video games, software media may be subject to technical protection measures to prevent unauthorised copying. Any restrictions on inter-operability of such media will be specified on the Site.
10. Legal and Commercial Warranties
We remind you that applicable laws may require that Products conform to any description applied to them on the Site, are of satisfactory quality and fit for the purpose made known to us by you at the time of purchase. Nothing in these Terms should be taken as excluding or restricting these warranties or any other rights which the applicable law.
Where Products are sold with additional guarantees or warranties provided by the manufacturer, we will endeavour to advise you of this on the Site. Please contact our Guest Service Centre for more information, including for details of manufacturers’ after-sales service.
11. Our Liability
We do not limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or concealment.
We accept liability for damage to property where and to the extent the damage arises from our negligence, or of our servants or agents, up to a limit, in relation to any one event or series of events arising from the common cause, of (i) where the event is or relates to the purchase of any product, twenty (20) times the price paid for that product, or (ii) in any other case, two thousand pounds sterling (GBP £2,000).
If we breach these Terms we accept liability to you for any losses which are direct and reasonably foreseeable consequence of that breach, up to a limit, in relation to any one event or series of events arising from a common cause of two thousand pounds sterling (GBP £2,000).
We do not accept liability for any pure economic loss (e.g. lost wages) and any loss which is not a direct and reasonable foreseeable consequence of the relevant breach of these Terms, or any loss which is consequential, howsoever arising and even if we have previously been advised of the possibility of such loss.
12. Events beyond our reasonable control
Without prejudice to your statutory rights as a consumer, we will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.
If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach. We reserve our rights and remedies in any situation where you breach these Terms.
14. Questions, Comments and Complaints
If you have any questions, comments or complaints about how your order has been handled, please contact our Guest Service Centre.
15. Changes to Terms, Language and Entire Agreement
We reserve the right to modify these Terms at any time by posting modified Terms on our website. Such change will take effect on the posting date of the revised Terms, and your use of the Site after such changes have been posted means that you agree to be bound by the Terms as modified. No such change will affect any Order that you have already placed.
These Terms are only published in English, and the only language available for the conclusion of the contract is English.
These Terms shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given to us is not incorrect or fraudulent.
If any of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to a third party. You agree that we may do so provided that this does not affect any standard of service you receive under these Terms. Furthermore you agree that in the case of a transfer only, after we notify you of the date on which will transfer our rights and obligations to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.
18. Privacy and Stored Payment Information
When purchasing from us, to make your future purchases quick, easy and convenient, you have the option to save your payment card information in your account. Additionally, if you pre-order a product or service from us, we will need as a result to store your payment card information for the purpose of processing the payment at the launch of the product or service you have ordered. All payment card information will be kept completely confidential and safe. If you choose to store your payment card information (rather than through a pre-order), you authorise The Walt Disney Company Limited to store credentials in compliance with payment processing regulations for use by it or its affiliates when you buy goods or services from The Walt Disney Company Limited or its affiliates at a later time. Disney begins processing a payment when you click buy now at the end of the check-out process on the relevant website, or in the case of a pre-order, at the time of the launch of the product or service.
You can withdraw your consent to store credentials by contacting us at firstname.lastname@example.org or by deleting your credentials in your account settings. We may withdraw this option at any time on notice to you. If you object to the storage of your credentials for the purposes of pre-orders, we are unable to register your pre-order request.
19. Electrical Equipment Recycling
We are a member of the distributor "Take Back" scheme operated by Valpack. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods.Contact your local authorities to find out about local schemes.
20. Governing Law
These Terms, and any other contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the non-exclusive jurisdiction of the English courts.
You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr. At present, we do not use alternative dispute resolution (ADR), including through the ODR platform as a means of settling consumer complaints. If you have a complaint please contact us directly at guestservice@shopDisney.co.uk.
Last updated 25 April 2023