We’re hearing from a lot of Guests at the moment, so may take a little while to get back to you. There’s lots of easy answers to discover on our Help Pages – just click here to search for your question.
Question about your delivery?
- Wondering when your order will be delivered? You can check the estimated delivery date on your order confirmation page.
- We’ll email when your order’s on its way – so let the excitement build with our delivery tracker!
- Our Cast Members won’t have any answers until your estimated delivery date has passed… so please wait until then to ask them.
Charity and donation
If you’d like to help us create moments that matter, please visit our charities page.
shopDisney in North America
Click here to chat to our Cast Members in North America!
Get in touch
We'd be delighted to hear from you – and we’re here from 8am to 8pm, every day.
The quickest way to get in touch is using our live Chat. It’s magically easy to use, just click the Chat icon at the bottom of the page.
You’ll find our email and phone number there, too!
Or you can send us a letter:
The Disney Store Ltd,
Mail Code 2922,
3, Queen Caroline Street,