We hope what you buy from shopDisney is always exactly what you’ve wished for… but just in case it’s not, you have 30 days to return it once you’ve got it.
You’ll need to send your item back in the same condition it came in.
What is your extended Christmas returns policy?
We want you to be happy with your purchase from shopDisney, and we know that you may need to return something to us.
To help you shop with confidence this holiday season we have extended our returns policy.
Any purchases made Online between 1 November 2023 and 25 December 2023 can be returned up to 25 January 2024 under our Christmas Returns Policy.
Thank you for shopping with us during this Festive Season.
Is there anything I can't return?
There are a few things you won’t be able to send back, just click here to find out more.
But if your item is broken or damaged, let us know.
What if I bought my item in the Disney store?
You’ll need to take your item back to our Disney Stores, where one of our Cast Members will be delighted to help!
If you want to swap your shopDisney item, you’ll need to return it and re-order your new one.
Returning Special Offers
Wowed by our 3 for 2 offers? You’ll need to send all 3 items back to us.
Did you get a free Disney key with your item? You’ll need to pop this back in your parcel as well.
Returning Disney Partner Products
If you’re sending back a Disney Partner customized t-shirt, hoodie, or mug, you’ll need to use EVRi to return it.
How can I send my item back?
There are few ways to get your bits and bobs back to us, safe and sound.
Our shopDisney Returns Portal
|Return to:||Your local drop off point
Or a courier can come to you and collect
|Refund Time:||Up to 14 days|
It’s wonderfully easy to use. Just enter your Order Number, your Postcode – and follow the steps from there.
EVRi (formerly Hermes)
|Return to:||Your local EVRi drop off point|
|Refund Time:||Up to 14 days from return being received|
- Click ‘Returns’
- Select ‘Disney Store’ from the retailer list
- Enter your reference number – this is your shopDisney order number
- Don’t forget to enter your email address, to get your receipt and tracking details.
Discover the Disney Store
You’re welcome to give your order back to us in person – so come and see us in one of our Dublin, Paris and London stores! Just remember to bring:
- A copy of your delivery note,
- The original payment method.
Sorry, you won’t be able to return your item in store if it’s:
- A Disney Partner customized t-shirt, hoodie or mug,
- A Disneyland Paris product,
- Bought using PayPal.
So why not choose one of our other magical methods instead?