Please note, if you're returning an item bought as part of a 3 for 2 promotion, you'll need to return all three items to receive your refund. If you're returning an order you placed to receive a Disney Store Key, the Key will also need to be returned.
What is your extended Christmas returns policy?
We want you to be happy with your purchase from shopDisney, and we know that you may need to return something to us.
To help you shop with confidence this holiday season we have extended our returns policy.
Any purchases made Online between 1 November 2023 and 25 December 2023 can be returned up to 25 January 2024 under our Christmas Returns Policy.
Thank you for shopping with us during this Festive Season.
General Returns Policy
If you are not completely satisfied with your order, you have up to 30 days from when you receive your order to return any or all of the products in your order.
All references in this section to "days" mean "calendar days".
If you're making a return up to 14 days after receiving your order, you can either send the products back to our warehouse, or, inform us that you wish to make a return by one of the following:
- Contacting us. You must then return the products within the following 14 days. You will be responsible for the cost of postage for the return, unless you are returning a faulty or incorrect product. Click here for instructions on how to make a return.
Once we receive the returned products, we'll refund the price paid for the products plus the original delivery charge. If you do not return all of the products in your order, the original delivery charge will not be refunded.
We extend your return period to 30 days from receiving your order, however if you're returning your order more than 14 days after receiving it then your original delivery cost won't be refunded.
If you cancel and return your order within the 14 day period referred to above, we will credit your original method of payment within 14 days of our receipt of the products returned. If you are returning your order outside the 14 day period, we will credit your original method of payment within 30 days of our receipt of the products returned.
Please note that we don't have liability for any returned products until they arrive with us, and you should obtain a proof of postage if you're returning an item.
If you still have questions, please get in touch.