If the Live Chat button is greyed out there are two possible reasons.
1) There are no agents available (either all busy or after hours).
2) You haven't allowed cookies on the site. Our Chat function requires cookies to operate.
You can change your cookie options by clicking on "Manage my cookies" at the bottom of each page.
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
These include
Technically necessary cookies: these allow the Guest Help Centre to work. These are always on.
Personalisation Cookies: these offer increased functionality of our website.
These cookies are needed for Live Chat to work, but you’ll still be able to email or call us if prefer to not have any cookies.
More information about privacy can be found here.
And more information about the cookies we use can be found here.
Happy to accept Cookies and enable Live Chat