We need to inform you about current delays in our new UK Warehouse operation, which may impact your order.
At Disney, we pride ourselves on delivering a superior level of service, including timely delivery of your items.
Regrettably, we are currently experiencing some challenges that are affecting our usual standards.
Our teams are working tirelessly to address these technical issues. We have also deployed additional resources to expedite the resolution process.
Despite these efforts, we are currently facing extended delivery times, with an estimated wait of 10 to 14 working days.
Once your items are dispatched, we will send you a tracking link that can be used for real-time updates.
Please note that in some cases, we may need to split your order into multiple shipments. If this occurs, you will receive separate tracking updates for each package.
We recognize that these delays have also led to an increased volume of inquiries.
Please be aware that due to the higher number of contacts, response times may be longer than usual.
As the technical issues also affect the Guest Services team, they may only be able to assist once your order is being dispatched.
We sincerely appreciate your patience and understanding as we work diligently to resolve these challenges and restore our standard of service.
Thank you for your continued support.