What is your extended Christmas returns policy?
We want you to be happy with your purchase from shopDisney, and we know that you may need to return something to us.
To help you shop with confidence this holiday season we have extended our returns policy.
Any purchases made Online between 1 November 2023 and 25 December 2023 can be returned up to 25 January 2024 under our Christmas Returns Policy.
Thank you for shopping with us during this Festive Season.
General Returns Policy
We want you to be delighted every time you shop with us. Occasionally though, we understand that you may want to cancel your order and return products.
To see our full terms and conditions of sale click here.
You have the legal right to cancel your order at any time prior to us dispatching your order, and up to 14 days after receiving your order, for any reason.
To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or e-mail).
If you have received your order, you should send back the Products you wish to return to us without undue delay and in any event no later than 14 days from the day on which you clearly informed us of your decision to cancel.
Once we receive the Product returned to us, we shall refund you the price paid for the Product plus the costs of the original delivery.
We are also pleased to offer you the right to return Products beyond 14 days of your receiving the Product, up to a maximum of 30 days.
We regret that we cannot accept returns of certain Products, including Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery.
We reserve the right to refuse to refund or exchange Products returned to us that are not in a resalable condition.
You may return to us any Product that is damaged, defective or we have delivered a Product to you in error.